The company theatre was very well received by our employees and even afterwards it was still being talked about, which we as HR can only applaud. The subject matter is presented in a very clear but light-hearted way and the interaction between the actors and the audience leaves a lasting impression. I am sure that the performance will stay with the participants for a long time.
Nele Van den Zegel - ScanSource

Theatre play that lingers; the unspoken shortcomings in customer orientation are clearly 'magnified' and named.
Rob Kruitwagen - Indaver

The way the subjects are presented and laid out makes for a lasting memory.
Kirsten De Clercq

Flexibility, quick availability, perfect according to agreements, original.
Ariane Geypens - Athlon

A very successful performance with which we can undoubtedly continue to work!
Elke Vannerom - Sint-Andries

I think back with a smile to yesterday's meeting with Klein Barnum. The message has stuck, because it got me thinking about how we can influence everyday situations by adjusting our own behaviour.
An Jorge - Optimum C vzw

Painful and wonderfully recognisable situations.
Jan Cumps

A pleasant way to acquire CARE in your company.
Bart Van Den Daele - Auvicom

It was our first experience with corporate theatre and everything turned out well: professionalism of the actors and interesting sketches.
Elena Kostina - HomeRAS

The sketches show in a clear, humorous way the small aspects of our behaviour.
Joris Nemegeer - AluK

Little Barnum confronts you with your small edges, but without hurting.
Saskia Alaerts - Indaver

With the customer in mind (literally), you also get to see your own reactions as a service provider. Sometimes confrontational, always enlightening and instructive. Highly recommended!
Bart Boucké

Good actors
Jan Eelen - Engie

Great presentation, really interactive with the colour schemes. I didn't think it was possible to do a presentation like this from a distance, so congratulations to all.
Laura Brisard - Electrolux

Spontaneity and audience interaction without being intrusive. They do care!
Ann Vanderschaeghe - Partena

Klein Barnum powerfully exposes the most common pain points in dealing with customers. It is recognisable and therefore the realisation immediately arises that you have to work on it in your organisation.
Wim Velghe

Klein Barnum gave a boost to our customer orientation ! Highly recommended !
Ingeborg Symons - Multigas

Recommended, reliable and flexible partner
Renoy

Klein Barnum, scene from near us
Katrien De Nolf

Care

Customer centricity on stage

Nobody is against ‘customer centricity’, right? Yet, as a customer, you experience almost daily how service providers here and there fall into a range of 'unfortunately recognizable pitfalls': knowing better, minimizing, hiding behind the rules, passing the buck to colleagues, etc... While the basis of customer centricity is often lacking: empathy without judgement, solution focused thinking.

In this playful theatre performance, the actors hold up the mirror to the audience in a flashy sequence of sketches, with a balanced distribution between internal and external customer situations.

Interaction: awareness of own shortcomings

After each pitfall/sketch, we ask the audience to choose ‘whose side are you on’. This interaction takes place via colour cards and is therefore safe enough for everyone to participate. At the same time, it draws everyone into the pool to question themselves critically, a condition for a successful learning process.

This is what clients write:

"Klein Barnum powerfully exposes the most common pain points in dealing with customers. It is recognisable and therefore the realisation immediately arises that you have to work on it in your organisation."

"Klein Barnum confronts you with your small edges, but without hurting them."

"With the customer in mind (literally), you also get to see your own reactions as a service provider. Sometimes confrontational, always enlightening and instructive. Highly recommended!"

CARE: the elementary attitude in customer centricity

After becoming aware of the pitfalls, the actors also make the right attempt, helped by the correct DO's from the acronym ‘CARE’, where each letter stands for a phase in the customer contact: Contact | Adapt | React | End.

This formula sensitises and sends everyone home with a fresh view on customer centricity.

OPTION: TEASER & REFRESH Videos

Holding up a mirror through theatre remains a cast-iron medium for raising awareness. As repetition is crucial, Klein Barnum adds video clips in a before-and-after process: a teaser prior to the event and 6 short refresh videos to keep the 'lessons learned' in mind.